Frequently Asked Questions

NetworkTigers, Inc. has been in business since 1996. We offer a large inventory, quality products and fast shipping. In an industry where time is short and pressure is great, we work to ensure you receive tech tested grade A product. Based on the west coast, we are the US specialists in overnight shipping.

We ship worldwide. We ship predominantly through Fedex. We ship orders directly to our customers or we can blind-drop ship to your clients.

We offer quick easy payment options with Paypal, Credit Cards, Amazon Pay, ACH or bank wires. All web payments are PCI compliant.

Very easily. Please let us know your full name, email, ship-to-address and your phone. We will put together a quote to your email that will have an easy-to-use PCI secure “Complete your purchase” option.

Under the photo we list how many of an item we are stocking. If you feel you need to have this confirmed, please either ask on chat or call us at (800)-430-6950.

If you need more than we are listing in stock, please ask on chat or on the phone and we will let you know if we have more.

Warranty and Terms of Sale

a. Under each item there are four tabs: Quick Specs, Included, Not included and Additional information

b. If you still have a question after viewing this, please ask.

After web purchase, we automatically send a receipt. At 10pm that night or by 10AM (Pacific Time), we automatically send out a .pdf invoice with tracking and with serials (if the purchased item is serialized) that is suitable for any expense filing.

a. We send notices upon order receipt, shipment, when the order is out for delivery and when delivered

b. Please note that if you have ordered more than one item, you may end up receiving the order in more than one box.

a. Log into your account on the store and check status.

b. If you have any further questions, try the online chat or call (800)-430-6950

Yes, before checking out please request a blind-drop ship through the chat window

a. We charge sales tax in Massachusetts, North Carolina, New York, New Jersey, California, Florida, Virginia, Georgia, Illinois and Nevada. If you are tax exempt in any of these states, please call us to coordinate your tax exemption.

b. For all non-USA shipments: your order does not include any taxes, tariffs, customs or duties. The buyer is responsible for all these charges. Please consult your government rules on importing any item from us.

PayPal

Credit Card

Amazon Pay

ACH

Yes. Please contact us for the credit application. This can take a few days for us to complete once filled out.

a. Yes, by yourself up to an hour after the order was made.

b. If we have not shipped, please call to have it cancelled or contact us on the store chat.

We ship via Fedex for the majority of our shipments. or USPS for small items.

a. We ship: Monday - Friday. We do not ship weekends except by special request

b. As long as the order meets the cutoff time, it will be shipped that day.

c. GROUND SHIPPING TIME IS ONLY GUARANTEED TO BE 2 TO 5 BUSINESS DAYS FOR ALL SHIPMENTS TO THE LOWER 48 US STATES REGARDLESS OF WHAT IT SAYS AT CHECKOUT.

d. What are your cutoff times for shipping?

Fedex Ground / 3 Day / 2 Day: 14:00 or 2 pm

Fedex Overnight (all options): 16:00 or 4 pm (or 5 pm by approval.)

USPS: 12:00 or 12 noon.

a. We are not set up to allow use of other Fedex accounts

b. We have no relationship with UPS

a. If you have any hardware support issue, please call 800-430-6950 or contact us on the online store chat. Leave a message there if no one responds. We respond to all missed messages quickly.

b. We will set up a support call with a qualified tech as soon as possible after your question.

c. We have a high success rate in resolving issues. Please work with us if you have a technical question.

Please review Terms of Sale

We offer free configuration and setup support via email. Please send all configuration questions to sales@networktigers.com. Please ensure the subject line begins with “Hey Sales: Config question”

Please review Terms of Sale

We do not supply firmware or firmware options. That said, please ask. We can see if any items we have available have the firmware you need.

Most OEMs do not offer the quality troubleshooting that we offer. On many occasions we have been able to solve the problem when an OEM tech staff could not.

a. Generally, before calling you back to resolve the issue, the tech will have reviewed our internal system for notes, pulled up the test report on the item you have purchased, and will likely have set up a similar item next to himself at his desk.

b. When a tech talks to you, more often that not, they will be looking at the same view you will be seeing on the same model.

Please review Terms of Sale

We do cross-ships. Please be prepared to ship your item out in advance of receiving the bad unit. If you no longer have the box, please let us know.

sales@networktigers.com for sales questions - Please put a subject line starting “HEY SALES”

Online Chat at the store - click chat in lower right corner

Skype - “networktigers” is always monitored.

Whatsapp - +14153782851

Phone: +1-800-430-6950 or +1-415-537-6950