NetworkTigers Shipping Policy

The Big Picture

Cut-off time:  If an order is made after the "cut-off" time, we cannot guarantee that the shipment will be shipped that day.  We operate from the US Pacific Time Zone.

Multi-warehouse operation: NetworkTigers, Inc. operates from multiple warehouses.  This means that for some ground shipments, we will ship the next business day if we can deliver it to you sooner.

Shipping Companies: We have partnered with FedEx for fast US and International delivery and for USPS for small item shipment.

Tracking Numbers: We always send tracking numbers when we ship.  You should also receive "on the truck" and "delivery" notifications.

USA Shipping Policy

Days of the week we ship: Monday - Friday.  For emergency shipments on the weekend or after cutoff hours, please call 800-430-6950 or text to 415-378-2851.

Cut-off Times Monday-Friday (Pacific Time Zone): Orders made after this time are shipped the next business day:

All orders received after 14:00 or 2 pm California time (PT) will ship the next business day.
Please note that weather, delivery service issues, supply chain disruptions, and other unforeseen events may prevent your order from being shipped or delivered on time.

GROUND SHIPPING TIME IS ONLY GUARANTEED TO BE 2 TO 5 BUSINESS DAYS FOR ALL SHIPMENTS TO THE LOWER 48 US STATES, REGARDLESS OF WHAT IT SAYS AT CHECKOUT.

Outbound shipping days: Outbound Shipping is Monday through Friday, excluding holidays.

Emergency orders: We do offer emergency 7x24 same-day shipping/delivery. Please call for details.

Pick-up service: We do not offer a pick-up or will-call service.

International Shipping

Cut-off Times Monday-Friday (Pacific Time Zone): Orders made after this time are shipped the next business day:

FedEx International:  2 pm - 14:00 or 2 pm

Shipments Outside the Continental US: All buyers outside the 48 lower US States are responsible for determining and paying their own customs, brokerage, and other shipping costs and charges. We will not refund international shipping costs under any circumstances. The buyer is responsible for paying all return shipping and customs charges in case of any issue (product, customs, address, etc.)

For All Shipments

How we ship: We ONLY ship using our shipping account. Our preferred carrier is FedEx. Please do not ask to use your account or service.

"Shipping" includes: "Shipping" charges include packaging, insurance, shipping, and handling charges. We cannot separate these charges. We ship "F.O.B. Destination." We insure from our location.

Shipping Damage or Lost Shipment: We'll manage the claim with the right shipper. For damaged shipments, the shipper must inspect and may pick up the damaged item. Please keep all original packaging available for the shipper's inspection. If the shipper picks up the item after completing their inspection, please return all parts of the order. We do not refund for shipping damage until we receive reimbursement from the shipper and/or the damaged product is returned to the shipper or to us. We will refund your payment for a lost shipment once we have received word from the shipping company that the claim will be covered.

Correct Shipping address: The buyer is responsible for ensuring we have the correct SHIP TO address when payment is made. We charge a $15.00 fee for any address correction made after shipment. This must be paid within 24 hours, or the delivery company will automatically return the item to us. This fee applies to ANY address corrections/clarifications, including errors such as incorrect or missing zip codes, apartment numbers, street numbers, business names, etc.

Shipping understood. I am ready to order!