Terms of Sale

First thirty days: Within the initial thirty-day (30) period from the date of delivery, you have the opportunity to inspect the item for any undocumented material defects, deficiencies, or missing components, regardless of the warranty period. Please note that refunds or exchanges for such issues will not be offered after this thirty-day period has elapsed. The warranty periods for item functionality are clearly indicated above. Should you desire an extended warranty, kindly contact us directly via phone or email.

In the event that you wish to return an item, if the reason for return is due to an error on our part, we will cover the return shipping costs and refund the original shipping charges. We will manage returns by sending you a return label for all purchases. Any duties, taxes, fees, and return shipping associated with purchases to and from locations outside the continental United States are solely your responsibility.

Warranty replacements: For warranty replacements, should you encounter an issue with an item during the warranty period, please reach out to us with the serial number of the unit and the contact information of the person handling the issue. Our technical team will be in touch promptly. We greatly appreciate the inclusion of photographs showcasing the issue. If it is determined that a replacement unit is necessary, we will promptly ship you a replacement, and expedited shipping is available upon request. We strongly advise against attempting to repair any item without first contacting us via email or by calling us at 800-430-6950, as doing so may void the warranty.

Should you wish to initiate a return, please do not hesitate to contact us at 800-430-6950 or via email to request a Return Material Authorization (RMA) number. Kindly provide a brief explanation for the return. Unless otherwise agreed upon, all components of the item must be returned in the condition in which they were purchased in order to receive credit or a refund. It is your responsibility to ensure proper packaging for the return shipment. In the event that the item is damaged during return due to inadequate packaging, you may be held responsible for any damages incurred.

Please note that all items returned to us for any reason other than those outlined above, including issues related to delivery or items found to be non-defective or lacking material defects upon return, are subject to a 20% restocking fee.

Specifically, we offer a 30-day return window for both new and buyer's remorse returns, subject to a 20% restocking fee. Both used and new items that are defective are eligible for a full 100% refund.

Warranty policy for new, used, and refurbished network equipment

If your purchased product malfunctions or fails during the warranty period, we will replace it as promptly as possible. 

• If a replacement is available, we will ship it the same day before receiving the faulty item. We will email a return label and cover all shipping costs for the replacement and return within the continental United States. Replacement shipping typically takes 1-5 business days.
• International buyers should manage their return shipping and are responsible for shipping and customs charges. Replacements will reference the warranty replacement, citing the original tracking number.
• Replacements will be processed as customer-requested purchase orders at current market prices, with a credit card required to guarantee shipment. When we receive the returned item(s), we will issue an invoice marked "paid" for zero value. If the faulty item(s) are not returned within 15 days of receiving the replacement, we will charge the outstanding purchase order amount.
• Replacements will be compatible with the respective OEM cloud for orders originally intended for cloud management. Please note that we are not responsible for cloud licenses or any issues related to licensing.
• Replacement items may be reconditioned but have similar, comparable, or improved functionality. This warranty does not cover physical damage, cosmetic defects, or issues disclosed at purchase, such as those associated with scratch-and-dent or clearance items.
• Our warranty excludes consumable items or products beyond their expected useful life. It does not apply to special orders, wholesale transactions, or purchases intended for resale, lease, or rental.
• The warranty does not cover failures due to misuse, abuse, improper installation or configuration, environmental issues, software validity, expired or expiring licensing, manufacturer-specific support, physical damage, electrical issues, normal wear and tear, or modification.